A strong average of English and German skills, similar work culture to people of Western Europe and the US, huge, untapped and well-educated workforce and experienced training service providers, which deliver certified professionals to the market, make Kosovo a runner-up in the list of the top places for outsourcing in Eastern Europe.
Strong and certified expertise in different fields such as the web and mobile application development; Software Testing; Database Development; Web/ Mobile Design; Project Management and more.
Outsourcing to Kosovo is moving towards an interesting development as numerous software development companies are emerging with incredible potential for exporting their services. In addition to that, there are some large, highly profitable companies such as 3CIS, which seems to be already utilizing Kosovo’s youth at a high rate. The other highly recognized outsourcing subset is the BPO. This sector, according to a publishing by LSE’s outsourcing unit, is estimated to steadily rise and overtake the IT in the upcoming years.
The BPO sector in CEE countries has already surpassed the ITO sector employment wise. BPO is classified into front office outsourcing and back office outsourcing. Front office outsourcing incorporates mainly operations such as customer-related services and telemarketing; while, back office outsourcing is commonly translated into human resource and financial accounting operations.
Some interesting outsourcing companies that are worth mentioning include Outsourcing companies are already in place and are working in this direction, and some important actors to mention include:
3CIS – Telecom Services
Baruti – Front Office
IQ to Link – Back Office
Frakton – Web & App Development
Project Graphics – Design Services
ZAG Apps – Mobile Development
Star Labs – BPO
They all deliver products and services to the international markets and employee a high number of skilled people, who have the knowledge and experience to compete with similar experts in even more established countries like Ukraine, Romania or Bulgaria in Europe.
The Investment Promotion Agency of Kosovo – IPAK is one of the most important government bodies that support the economic development and investment promotion of the country. Interested folks in the country, can find suitable pieces of information there, such as market reports, investment opportunities, case studies, success stories, etc.